Refund policy

 

Effective Date: September 2026

At Maison Andrale, we take great care in crafting, packaging, and preparing each order. Because our products are handcrafted and often prepared specifically for our customers, all sales are final.

Please review your order carefully before completing your purchase.

All Sales Are Final

Maison Andrale does not accept returns, exchanges, or order cancellations once an order has been placed.

We do not offer refunds for changes of mind, incorrect product selections, scent preferences, or other reasons unrelated to a damaged or defective product.

By completing your purchase, you acknowledge and agree to our All Sales Final policy.

Order Cancellations

Once an order has been placed, it cannot be cancelled or modified.

Please carefully review your selected products, quantities, shipping information, and billing information before submitting your order.

Damaged or Defective Items

We understand that, despite careful packaging and handling, products may occasionally arrive damaged or defective.

If your order arrives damaged or you believe you have received a defective product, you must contact Maison Andrale within 48 hours of delivery.

Please email contact@maisonandrale.com and include:

  • Your full name

  • Order number

  • A description of the issue

  • Clear photographs of the damaged or defective product

  • Clear photographs of the product packaging

Photographs of both the product and packaging are required so that we can properly evaluate the condition of the shipment.

Resolution of Damaged or Defective Orders

Once we receive your information and photographs, Maison Andrale will review the claim.

At our sole discretion, we may provide a replacement product.

A replacement is not guaranteed and will be determined based on the circumstances of the claim, product availability, and our review of the submitted information.

Except where required by applicable law, Maison Andrale does not provide refunds for damaged or defective merchandise.

Incorrect Items

If you receive an item that is different from the product you ordered, please contact us within 5 days of delivery at contact@maisonandrale.com.

Please include your order number and photographs of the item received.

We will review the issue and work promptly to determine an appropriate resolution.

Refunds

Refunds will not be issued except where required by applicable law.

When a refund is legally required, the applicable refund will be processed in accordance with the requirements of the law.

Exchanges

Maison Andrale does not offer exchanges.

If an item arrives damaged or defective, please follow the Damaged or Defective Items procedure outlined above.

Shipping Costs

Shipping charges are non-refundable except where otherwise required by applicable law.

Customers are responsible for reviewing their order carefully before completing their purchase.

Contact Us

If you have questions regarding our Return & Refund Policy or believe you have received a damaged, defective, or incorrect item, please contact us at:

Maison Andrale
Email: contact@maisonandrale.com

Please include your order number in your correspondence so that we can assist you as efficiently as possible.

Thank you for choosing Maison Andrale. We appreciate your business and your understanding of our policies.